Seven-Day Refund Policy

Seven days. Unconditional refunds.

You may request a refund within seven days of your payment. You do not need to provide a reason. This policy applies to each credit-pack purchase on Flying Car AI.

How to request your refund

Email support@flying-car-ai.com within seven days of purchase. Include the order reference and the email used for your account so the Flying Car AI team can find and verify the transaction. If you cannot locate the reference, include the approximate payment date. Do not send passwords or full payment-card details.

Refunds are returned through the payment provider to the original payment method. The time for the funds to appear depends on the provider and your bank. Credits associated with the refunded purchase are adjusted when the refund is processed.

Failed-generation credits are separate

A confirmed failed generation returns the credits charged for that task to your account. A new 480p task uses 50 credits; a new 720p task uses 100 credits. Check an existing task while it is processing or if submission status is uncertain before making another attempt.

Restored credits are separate from a refund of your payment. To request money back for a purchase, follow the seven-day refund process above, whether or not you generated a video. A generation failure does not itself initiate an automatic cash refund.